Your customers message you on Facebook, WhatsApp and Telegram. 1Stop CRM brings every one of those conversations into a single inbox — with the customer’s history, their lead, and the person responsible right beside it.
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Internal note
Confirm stock with the warehouse before promising Friday.
Karim Hassan
Aurora Trading
The problem
Most online businesses run sales across Messenger, WhatsApp, Telegram, spreadsheets and individual employee accounts. Here is what changes when it all lives in one place.
Messages scattered across apps and personal accounts
One inbox for every channel, shared by the whole team
Customers ask a question and nobody answers
Unassigned queue, response targets and automatic escalation
Nobody knows who is responsible for a customer
Every conversation and lead has a named owner
Interested buyers are forgotten after the first chat
Scheduled follow-ups with overdue alerts
A returning customer looks like a stranger
One profile per person across every channel
No idea which channel or which rep actually sells
Source, channel and per-agent reporting
Channels
Connect an account in a few clicks. Messages arrive in the same inbox regardless of where they came from — and so does the reply.
Posts, comments and replies
Two-way conversations
Cloud API with templates
Bot-based messaging
Instagram, website live chat and email are on the roadmap. The CRM core treats every channel the same, so new ones plug straight in.
Product
Not a general-purpose CRM with messaging bolted on — built around the way social sellers actually work.
Filter by channel, owner, team, status, tag or priority. Claim an unassigned conversation, reply, and leave an internal note your customer never sees.
Convert a chat into a lead in one step, then drag it through your pipeline. Won and lost are recorded with a reason, so the team learns from both.
Assign conversations and leads to a person or a team, manually or automatically. Every reassignment is recorded, so accountability is never a guess.
Schedule the next touch while you are still in the conversation. Overdue follow-ups escalate to managers instead of quietly disappearing.
When a message contains “wholesale”, tag it, assign the wholesale team and raise the priority. Build rules in plain language and see exactly what each one did.
Which channel brings the best customers, which rep closes them, and how long people wait for a first reply. Answer all three without opening a spreadsheet.
How it works
The whole journey, without switching between six apps.
Someone asks “Is this available?” on your Facebook post, or messages your WhatsApp number.
The CRM recognises the customer, opens a conversation, and routes it to an available agent.
Past conversations, open leads, tags and follow-ups are on screen while they type.
One click captures the value, the product interest and the next follow-up date.
New, contacted, qualified, proposal, negotiation — dragged across a board everyone can see.
The sale is attributed to the channel, the source and the rep who closed it.
Principles
The same person messaging on WhatsApp and Messenger is one record, not two.
Turning a chat into a lead should take one click, not a data-entry session.
Your data never touches another business. Important actions are recorded.
Owners see how the business is running without logging into anyone’s account.
Connect your first channel and watch conversations, leads and follow-ups organise themselves.
14 days free · No card required